Returns & Refunds
We want you to be completely satisfied with your NOVA purchase. Our DOVA Guarantee Lite system ensures quick refunds and buyer protection through our Amazon-style payment hold system.
Buyer protection through our payment hold system
- Quick refunds for items not received
- Protection for significantly different items
- Refunds processed from held seller payments
- No waiting for seller cooperation
How it works: We hold 100% of seller funds until delivery confirmation + 7 days to guarantee quick refunds. Contact DOVA support if you don't receive your item or it's significantly different from the description.
Payment Hold Protection
100% of seller funds held until delivery + 7 days ensures immediate refunds for eligible claims without delays
Quick Resolution
No waiting for seller response - DOVA processes refunds directly from held seller payments
Additional Rights
PayPal Buyer Protection and credit card chargeback rights still apply as backup options
Coverage: DOVA Guarantee Lite covers items not received and items significantly different from their description. Our Amazon-style payment hold system holds 100% of seller proceeds until delivery confirmation + 7 days to ensure we can process refunds quickly without impacting your experience.
Check Return Eligibility
Verify your item is within the return window and meets our return conditions.
Contact DOVA Support
Submit a return request through your order page or contact our support team directly.
Package Your Item
Securely package the item in its original condition with all accessories.
Ship & Get Refund
Send the item back using provided instructions and receive your refund from held seller payments.
Key Difference: Unlike traditional marketplaces, you contact DOVA directly for refund requests. We handle the process using held seller payments, ensuring quick resolution without requiring seller cooperation or lengthy dispute processes.
Item Not Received
Full refund if your item doesn't arrive within expected timeframe
Significantly Different
Refund if item is materially different from listing description or photos
Defective Items
Coverage for items that arrive damaged or non-functional
Quick Processing
Refunds processed within 1-2 business days using held seller payments
DOVA Guarantee Lite has limitations for certain item types and situations:
Note: For items outside DOVA Guarantee Lite coverage, traditional buyer protection through PayPal and credit card chargebacks may still apply.
Processing Time
Refunds processed within 1-2 business days using seller escrow funds - no waiting required
Payment Method
Refunds are issued to your original payment method (credit card, PayPal, etc.)
Confirmation
You'll receive an email confirmation once your refund has been processed from held seller payments
Payment Hold Advantage: Because we hold 100% of seller funds until delivery confirmation + 7 days, we can process your refund immediately without waiting for seller approval or cooperation. This ensures you get your money back quickly while maintaining seller accountability.
Need Help with a Return or Refund?
Our customer support team handles all DOVA Guarantee Lite claims and can process refunds quickly using our Amazon-style payment hold system. Contact us for any issues with your order.