Cookie Policy

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

Cookies contain information about your browsing activity and preferences, allowing websites to remember your settings and provide a more personalized experience during future visits.

NOVA uses cookies and similar tracking technologies (such as web beacons, pixels, and local storage) to enhance your experience on our marketplace platform.

NOVA works with trusted third-party service providers who may place cookies on your device to help us provide our services:

• Payment Processors: Stripe and PayPal for secure payment processing
• Analytics Services: Google Analytics for website performance analysis
• Advertising Networks: Google Ads, Facebook Pixel for targeted advertising
• Customer Support: Live chat and help desk services
• Content Delivery: CDN services for faster page loading
• Social Media: Facebook, Instagram, TikTok integration

These third parties have their own privacy policies and cookie practices. We encourage you to review their policies to understand how they use cookies.

Session Cookies: These temporary cookies are deleted when you close your browser. They're used for essential functions like maintaining your login status and shopping cart contents.

Persistent Cookies: These cookies remain on your device for a specified period or until you delete them. They're used to remember your preferences and provide personalized experiences across visits.

Typical Duration:

• Essential cookies: Session or up to 1 year
• Analytics cookies: Up to 2 years
• Marketing cookies: Up to 1 year
• Preference cookies: Up to 1 year

You have several options for managing cookies on NOVA:

Browser Settings: Most web browsers allow you to control cookies through their settings. You can:

• Block all cookies
• Block third-party cookies only
• Delete existing cookies
• Set cookies to expire when you close your browser
• Receive notifications when cookies are set

Mobile Devices: On mobile devices, you can manage cookies through your browser settings or by adjusting your device's advertising preferences.

While you can disable cookies, doing so may affect your experience on NOVA:

• Essential Functions: You may not be able to log in, add items to your cart, or complete purchases
• Personalization: You'll lose personalized recommendations and saved preferences
• Performance: Pages may load slower and some features may not work properly
• Advertising: You may see less relevant advertisements
• Analytics: We won't be able to improve our services based on usage data

We recommend allowing essential cookies to ensure the best possible experience on NOVA.

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, or legal requirements.

When we make significant changes, we will notify you by:

• Updating the "Last Updated" date at the top of this policy
• Displaying a notification on our website
• Sending an email notification (for material changes)
• Requesting renewed consent where required by law

Your continued use of NOVA after changes are posted constitutes acceptance of the updated Cookie Policy.

If you have questions or concerns about our use of cookies, please contact us:

• Privacy Team: privacy@nova.com
• General Support: support@nova.com
• Phone: 1-800-NOVA-HELP
• Live Chat: Available 24/7 on our website

We're committed to transparency about our cookie practices and will respond to your inquiries promptly.