Community Guidelines
Building a safe, respectful, and thriving marketplace community
Our Community Values
The principles that guide our marketplace community
Safety First
Protecting our community from fraud, scams, and harmful content
Respect & Inclusion
Treating all community members with dignity and respect
Honest Commerce
Promoting transparent and fair business practices
What We Encourage
Behaviors that make DOVA a great place to buy and sell
For Sellers
- Accurate product descriptions and photos
- Prompt communication with buyers
- Fast and secure shipping
- Professional customer service
- Honoring return and refund policies
For Buyers
- Respectful communication with sellers
- Honest and fair reviews
- Prompt payment for purchases
- Following return procedures properly
- Reporting suspicious activity
Prohibited Behavior
Actions that violate our community standards
Fraud & Deception
- • Selling counterfeit or stolen items
- • Misleading product descriptions
- • Fake reviews or ratings manipulation
- • Identity theft or impersonation
- • Payment fraud or chargebacks abuse
Harassment & Abuse
- • Threatening or intimidating behavior
- • Discriminatory language or actions
- • Spam or excessive messaging
- • Doxxing or sharing private information
- • Retaliatory negative reviews
Community Enforcement
How we maintain community standards
Warning
First-time minor violations receive a warning and guidance
Suspension
Temporary account restrictions for repeated or serious violations
Permanent Ban
Account termination for severe violations or repeated offenses
Report Violations
Help us maintain community standards by reporting violations to: community@dova.com